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Coffee Talk: The Link Between Leadership & Process Improvement

Coffee Talk: The Link Between Leadership & Process Improvement

If you've ever tried to instill a culture of process improvement in an organization, then you know it is not an easy task. There are cultural and leadership issues that need to be addressed even before the process improvement tools are launched. Not everyone gets this.A little while ago I had coffee with a former colleague, and our conversation turned to this exact topic. I thought I'd share it with you, as it highlighted the need for a strong link between Leadership and Process.-------“I thought you did Process Improvement,” said my friend.“I do,” I responded, stirring my decaf skinny soy vanilla latte (new fave drink, for those keeping track).“But you just taught a course on Coaching, and a

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