It was at the tail end of another long, hard day in the office when I received an unexpected call from head office in South Korea. I picked up the phone and heard an angry male voice.
Southwest Airlines is often praised for strong company culture — and for good reason. It understands that its customers aren’t its only external stakeholders; its employees are customers, too.
Have you ever felt like you were being taken advantage of at work? Well, welcome to corporate America. Your company is likely more interested than the bottom line than your happiness.
We’ve all longed for a classic mentor-mentee relationship at some point in our careers. We want someone who is savvy and seasoned. We want her to provide the perfect insights and career advice that...
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“Fashion is really all about how one feels and the confidence you project to the world.” Carolina Herrera’s singular stature stems from having become an entrepre...
Oftentimes, you are able to see and make sense of things after the moment has passed. As someone who is passionate about leadership and change, these are topics I naturally reflect on.
If I don’t trust you, why should I forge a relationship or do business with you? Really. Why should I? Actually, ask yourself that question.
Coaching success, regardless of purpose, is a combination of knowledge of the coach, openness of the coachee and the relationship they build together.
Euphoric super fans tout entrepreneurship as the best thing since the iPhone. Others describe it as a never-ending slog of busywork. The truth lies somewhere in the middle.
People often wonder how an executive coach deals with complaints day in and day out. Well, first of all, most clients spend their time NOT complaining. Most are focused on creating new and powerful...
If you’re ambitious, your career path will include plenty of sharp inclines, difficult decisions and mines buried in the road. Learning the hard way is the road most travelled, but the path can be ...
Ah, language…it can be bland, clinical, exotic, florid and any number of other adjectives. I’ve noticed a lot of online communications, blogs and articles tend to go blue more often than appropriate.
