When you are sleep training a child, the education starts at the beginning of the night, rather than at wake-ups in the middle. Similarly, customer retention efforts work the same way.
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We are facing a significant gap in customer expectations versus reality in personalization, as 85% of brands believe they’re offering personalized experiences, while only 60% of customers agree.
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Use this handy list as a guide for conversations to have with your advisor during your midyear meeting or to review your accounts and investments on your own to ensure that you're on track.
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33% of consumers abandon a brand that lacks personalization. Companies that get personalization right have the potential to generate 40% more revenue than those that don’t.
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Achievement Intelligence is a new layer we must consider with AI to honor the humans doing the work optimized by technology.
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Loyalty programs provide a wealth of data. Retailers should use the insights gleaned from loyalty program data to provide value back to customers or risk losing them.
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Over the past three years, the workplace has changed dramatically. High-potential individuals and even seasoned leaders need support, but what worked in the past for leadership development no longer works.
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With the entrance of Gen Z into the workforce, managers and C-level executives now must ask the question, “How do I manage multiple generations in one office?”
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Leaders should stay the course and continue to invest in transformation during this shaky economy, however it's critical to reframe your plans to navigate risks and engage your people the right way.
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When stepping into leading a new team, the team is going to hold some Fear, Uncertainty, and Doubt. As a leader, it is your responsibility to lead the charge and successfully quell the F.U.D.
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Leaders and their teams are being pushed to adapt to rapid changes, which in turn can lead to frustration and uncertainty. How the team copes can have a real impact on your organization's success.
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We sit down with Jenna Fisher, author of To the Top: How Women in Corporate Leadership Are Rewriting the Rules for Success, to discuss pay equity, the strength of networking, and receiving tough feedback as a woman.
