Boston September Leadership Lunch: How to Communicate with Difficult People

How to Communicate with Difficult People to Get More of What You Want

Have you ever found yourself in one of these situations, and know in your heart that things could be different?

• You were in what should have been a simple problem-solving conversation but it turned into an argument and nothing got solved
• You routinely had to deal with someone who dismissed your ideas, or contradicted your point of view
• You’ve had ideas and information to contribute, but it seems like everyone is talking and no one is listening.

Challenging conversations like these are frustrating. They feel like a waste of time and energy that has us thinking, “That’s an hour of my life I’ll never get back.”And they can have a serious impact on our performance. Career success requires that we get our ideas across, despite the crazy that might come back at us. When communication fails, we often do, too.

In a discussion led by Alida Zweidler-McKay, we’ll identify the behaviors that make it more or less likely that your messages will be heard.We’ll also cover specific warning signs that signal conversational “danger ahead.” You’ll learn and practice strategies you can use to respond in these situations when they occur.

The cost of registration includes a three-course prix fixe lunch. Please register by 9/17/17.