Introduce yourself to our audience. Tell us who you are and what you are currently focused on.
I'm the Founder of Growth Molecules. Starting my career in Silicon Valley, I have developed a passion for technology, women in tech, and building scalable customer success programs. After leading successful and fast-growth teams at global companies, including Jobvite, WalkMe, and BrightEdge, I obtained my MBA with a focus on Global Competition and Strategy. With my versatile work experience and deep knowledge, I bring vast possibilities for change and growth. For years I've been helping individuals and teams reach new goals by harnessing the power of emotional intelligence and getting comfortable with getting out of their comfort zone. I have helped companies build customer success from scratch and transformed struggling teams into revenue teams. I have assisted companies to double their NPS and improved CSAT from Sub 50 to 98.5%.
Tell us about your favorite Ellevate Network memory or success story. Why are you a member?
I was introduced to Ellevate through Bolster Network. I am a member because I found great value in the workshops.
How would you define your professional mission?
Jumpstart growth by simplifying Customer Success, which makes companies more profitable.
What qualities does it take for someone to be successful in your line of work?
We believe the modern company is focused on people, processes, and systems. Customer Success includes your employee and your customer experience. Processes to scale and enable your company and to simplify the customer experience are two key components of company growth. Systems are meant to give teams calls to action, leadership the insights they need to make good decisions, and customers to easily get the answers they need to succeed with your products and services.
What is one of your most memorable career accomplishments?
Founding Growth Molecules in 2018. Growth Molecules, a company trusted by organizations including Seeq, Square, Thought Industries, Talix, Bright Metrics, Chorus.ai, Modern Health, Mavenlink, and Indio Technologies; designs and optimizes end-to-end customer-centric organizations, from onboarding to adoption, renewals, and revenue expansion. Known for offering various business-compatible custom and scalable customer success programs, Growth Molecules helps businesses attain increased levels of clarity and a deeper understanding of customer experience.
What are some career challenges on your radar?
My biggest challenge is getting help to scale as quickly as my company is growing. Finding the right people to work with and build a company together is hard. You have to be willing to get outside help to grow your business and that means being okay with 80% right and finessing the rest along the way. There are so many hours in the day so it is important to delegate what you can’t get to. I wish I had invested more money earlier in hiring consultants to help me grow. Now I don’t worry about the money as much and just focus on what matters.
What project have you worked on that you’re most proud of? Why?
I launched my consulting practice nearly three and a half years ago when I finished my MBA with a focus on global competition and strategy. I had spent 19 years in technology in both the US and Europe by then and had helped multiple companies expand. At the same time, I had gained valuable experience and my PMP and Scrum certification as well. I knew it was time to take my passion for customer success to the next level by helping companies grow through the voice of their customers.
We’d love to hear more about your career path. What led you to where you are today?
When I left WalkMe, I had been with the company for over three years and had a significant impact on their exponential growth. I knew I wanted to apply my MBA, Silicon Valley, and Global experience to many companies and individuals. I especially excel on advisory boards and coaching executives. I also help people who have lost their jobs, are going through a career change, or simply want to reset their goals. Helping others succeed is what satisfies me most.
What is the most rewarding part of your job?
Who are your role models?
Michelle Obama, Hilary Clinton
What advice would you offer future leading ladies wishing to break into your industry?
Don’t be afraid to go after your dreams. Find friends and people who will cheers you on. Find people you aspire to be like and start learning from them. Be constantly learning by being comfortable trying new things that you think you may not be able to ever achieve. Getting uncomfortable is how we grow.
Have more questions? Follow up with the expert herself.
Forbes Coaches Council
Founder of Growth Molecules, LLC, https://growthmolecules.com/ a Customer Success Consulting firm. Known for advising companies on how to build scalable customer success programs and customer-centric cultures that “stick.” Focus includes building customer programs, customer-facing teams, and customer relationships that lead to expansion opportunities, reduced churn, and referrals. C-suite strategic advisory opportunities have been richly cultivated through my unique career experiences and Executive MBA. Serial fractional customer success leader, keynote speaker, author, entrepreneur. Continue Reading
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