Introduce yourself to our audience. Tell us who you are and what you are currently focused on.
My name is Rachel Sauerzopf and I am a manager of the medical underwriting administration team at New York Life Group Benefit Solutions. Since the summer is our slower time (not open enrollment) I am working on completing the Associate Customer Service LOMA designation.
Tell us about your favorite Ellevate Network memory or success story. Why are you a member?
I am a member so I can meet other women and learn from them. Sometimes I have all the confidence in the world, and then others I completely talk myself out of doing things. It will be nice to learn from other women and what they do to push themselves out of their comfort zones.
What qualities does it take for someone to be successful in your line of work?
In order to be successful in my line of work you need to be willing to help others solve problems. You need to be able to see the big picture. You need to be able to analyze data to make sure the team is staying on track. And you need to be able to provide honest feedback to your team members.
What is one of your most memorable career accomplishments?
My most memorable career accomplishment was being promoted to a manager two years ago.
What are some career challenges on your radar?
I am currently looking for my next career, so the challenge is finding it. I feel like I am all over the place with what I want to do next because there are so many different types of jobs out there. I have been in my current role for basically 5 years (2 has a manager) and I could do most of my duties in my sleep. So I really want something new, different and fresh to challenge me and make me excited. When I first started in my role I was obsessed! I want that feeling again!
What project have you worked on that you’re most proud of? Why?
I worked on a project in 2020 where we analyzed the teams production data to determine if we can increase the expected number of applications they could process in an hour. I managed organizing the data from a series of time studies, compiled the data, and came up with the conclusion that we could increase the expectations for the team. We then rolled the new expectations out to the team and gave them a few months to achieve it. We improved our production ultimately by 110% from the prior year.
Who are your role models?
My dad is definitely one of my role models. He was a very successful businessman and was able to retire by the age of 60. He is kind to everyone and is always willing to help young professionals grow and develop their careers. He worked very hard and traveled, but also was always there for us when we were kids for our big milestones. My boss is also one of my role models. She is so kind to everyone and works hard to find the right answers for our customers. I have learned so much from her over the last five years.
What is your morning ritual?
Generally my 3 year old comes into our room and lays in our bed and asks to watch Mickey Mouse. I then will lay there with her for a little bit and cuddle. After that I get up, brush my teeth, and get dressed. I will get the 1 year old up and dressed and then we all go downstairs and I make them breakfast, and myself coffee (most important thing). If time allows we will play for a little bit and then my husband will take them to daycare and I will make myself breakfast and then get to work.
What is your favorite social media site? Why?
None. The only one I have is LinkedIn. A few years ago I deleted my Facebook and Instagram for Lent. After Lent ended I decided to delete them for good because I realized how much happier I felt not looking at them. I highly recommend anyone taking a break from social media. It really makes you feel so much lighter not worrying about what other people are doing and whether other people approve of you.
What is one piece of advice you’d offer working moms?
There will always be guilt, especially when you are trying to work with a sick child at home. In those situations try to alternate your time during the day. So spend an hour with your child, then log on to work for an hour, and so on.
Have more questions? Follow up with the expert herself.
New York Life
I am currently working on completing a LOMA designation. I am also looking for my next role. Outside of my career I am a mom of two toddlers (3 and 1) and a wife. I enjoy golfing, running, going for walks, cooking, and spending time with friends and family. I also really enjoy traveling, particularly to Europe, but that won't be happening again for a little while since I have two little ones. I love... Continue Reading
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