Introduce yourself to our audience. Tell us who you are and what you are currently focused on.
My name is Tiphani and I'm currently a manager of a phone service team for a financial firm. I'm currently working toward a new position within the company I work for. While I love people leadership, I'm looking for something with our Supervision and Compliance to better fit my skill set and create more balance in my life.
Tell us about your favorite Ellevate Network memory or success story. Why are you a member?
I am a member because I feel like I lack a good outside support system. While I like my job and the people I work with, for some situations, it's helpful to get an outside perspective and I currently don't have that network.
What is one of your most memorable career accomplishments?
Passing my licensing exams. My industry has several licenses you can obtain depending on what you want to do and the exams are challenging. The first exam I took, I didn't feel quite ready but my manager at the time pushed to do it, he was intensely confident I could do it and I'm glad he did. I think if I had waited until I felt ready, I wouldn't have taken the leap and a lot of doors would have been closed to me. If I hadn't had the career options that that licensing opened up, I don't know if I would have stayed with the company. It also lead me to get other licenses that opened even more doors.
What is the most rewarding part of your job?
Helping the people on my team develop in their role and grow into new roles. I manage a team of entry level professionals and it's a gateway to other positions. It's very rewarding to help people achieve their career goals.
Who are your role models?
My mom. She had me very young and sacrificed a lot to help me succeed. My mom has an incredible amount of empathy, understanding and compassion for other people. I hope to one day be worthy of the pride she feels in me.
What is your morning ritual?
I had to let my morning ritual slip away when I started working from home because the barre studio I went to in the morning had to close due to the pandemic. I never replaced that exercise and it's clearly impacted me and I really need to get back to it.
Prior to work from home, I would get up and take a barre class before I get ready for work. It's both a physical and a mental workout. That 45 to 60 minutes of self care feels amazing once it's done. If I couldn't go to a barre class, I'd take a run or go for a walk.
Then come home, drink a bunch of water and start getting ready for work. Shower, dry my hair, and put on makeup if I have time. Then grab my coffee, make myself a protein shake and start work.
What is your favorite social media site? Why?
Facebook, mostly because it's what I know how to use well. I'm learning Instagram and trying to learn Snapchat because they appeal to my pre teen daughter.
Is work-life balance a problem for you? What is one no-fail tactic you use to create balance?
Work life balance is definitely a problem for me. Especially now that I work from home it's extremely easy to just sign in and get some work done whenever but because I'm a people leader, I still have to be available during my team hours. It's also become really easy to feel like I need to be constantly available.
One thing, I've been doing to keep myself in check is taking more time off. Even if I'm not intending to go any where, I still schedule some time off here and there and make a plan for how I'm going to spend that time. Whether it's a family vacation/long weekend or a day to get chores done, I have a plan.
I am however, always looking for more ideas and ways to balance work and life.
What is the best career advice you ever received?
"Taking responsibility for something doesn't always mean you're going to do it yourself, often it means you're going to ensure it gets done."
"Don't light yourself on fire to keep others warm."
I'm very high in responsibility and that leads me to taking on things I shouldn't or don't need to. I keep these two quotes close to remind me I don't need to do it all.
What is one piece of advice you’d offer working moms?
Whatever that thing your kid is doing that might conflict with a work meeting or event, I promise it's more important than your work, no matter what your boss or co workers think. You won't remember the topic of whatever meeting you might miss but your kid will absolutely remember that you missed their event.
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